Privacy policy

This Privacy Policy explains how Glam Thread (“we,” “us,” “our,” or the “Site”) collects, uses, and discloses your personal information when you visit or make a purchase from www.glamthread.com.au or interact with any of our services (collectively, the “Services”).

By using our Services, you acknowledge and agree to the terms outlined in this Privacy Policy. If you do not agree, please refrain from using or accessing the Services.

Updates to This Privacy Policy

We may revise this Privacy Policy periodically to reflect changes in our practices, legal requirements, or for operational reasons. Any changes will be posted on this page with the updated “Last Updated” date. Please review this page periodically to stay informed.

How We Collect and Use Your Personal Information

To operate and provide our Services effectively, we collect personal information through various means. The type and amount of data collected may depend on how you interact with Glam Thread.

We may use the information collected to:

Fulfill orders and provide customer support.
Maintain and manage user accounts.
Comply with legal obligations.
Improve, secure, and personalize your experience.
Communicate with you, including for marketing purposes.

What We Collect

1. Information You Provide Directly

We collect personal information that you provide when using our Services, including:

Contact Information: Name, address, email, and phone number.
Order Details: Billing/shipping address, items purchased, and payment confirmations.
Account Information: Login credentials, passwords, and security questions.
Shopping Activity: Items viewed, cart activity, and wishlists.
Customer Service Messages: Any information you submit while communicating with us.

Note: You can choose not to share certain details, but that may limit access to certain features.

2. Information Collected Automatically (Cookies and Usage Data)

We automatically collect data about your interaction with the Site via cookies, pixels, and other tracking technologies. This may include:

IP address
Device and browser type
Interaction data (pages visited, features used)
Location and network information

For details on cookies used through Shopify, visit Shopify’s Cookie Policy.

3. Information from Third Parties

We may also receive your information from trusted third-party services such as:

Platform providers (e.g., Shopify): Supporting our website infrastructure.
Payment processors: Processing your payments and fulfilling orders.
Analytics & advertising partners: Helping tailor our marketing campaigns and improve the user experience.

This information is handled under the same standards outlined in this Privacy Policy.

How We Use Your Information

Order Fulfillment & Service Delivery: To process payments, arrange delivery, manage your account, and provide updates.
Marketing: To send promotional emails or messages and display targeted ads.
Security: To prevent fraud and unauthorized access to accounts.
Support & Communication: To offer customer support and respond to inquiries.

You may opt out of promotional communications at any time by following unsubscribe instructions in our emails.

Cookies and Tracking Technologies

Glam Thread uses cookies to enhance the browsing experience, remember user preferences, and analyze traffic. Third-party cookies may also be used to deliver targeted advertisements.

You may control cookie settings through your browser. However, disabling cookies may affect functionality and your overall experience on the Site.

Third-Party Links

Our Site may contain links to external websites. Glam Thread is not responsible for the privacy practices or content of these third-party sites. Please review their policies before sharing any personal information.

How We Disclose Personal Information

At Glam Thread, we may disclose your personal information to third parties under certain circumstances for legitimate purposes, in accordance with this Privacy Policy. Such cases may include:

Service Providers: With vendors or third-party providers performing services on our behalf (e.g., IT services, payment processing, customer support, data analytics, cloud storage, order fulfillment, and shipping).
Business and Marketing Partners: With our partners, including Shopify, to provide and promote our services. These third parties will handle your information in line with their own privacy policies.
With Your Consent: When you ask us to share your information—for example, to complete a shipment or when you use social media integrations.
Affiliates: Within our corporate group or with affiliates in our legitimate interest to operate our business efficiently.
Legal and Business Reasons: During a business transaction (e.g., a merger or acquisition), in legal proceedings (e.g., subpoenas), or to protect our rights, services, or users.

User-Generated Content

You may post reviews or content publicly on our platform. Please be aware that:

This content is publicly accessible and may be seen or used by anyone.
We are not responsible for how others may use or misuse any information you share in these public areas.

Third-Party Websites and Links

Our Site may include links to external websites or platforms. These are:

Not controlled by Glam Thread
Governed by their own privacy and security policies

We are not liable for the privacy or accuracy of third-party sites. Content shared on social platforms or linked sites may be publicly viewable, and our inclusion of such links does not imply endorsement.

Children’s Data

Our Services are not intended for children, and we do not knowingly collect personal data from anyone under 16. If you believe a child has shared information with us, please contact us to have it removed.

As of this Privacy Policy’s effective date, we do not sell or share (as defined by applicable laws) personal information of individuals under 16 years of age.

Security and Retention of Your Information

While we implement reasonable safeguards, no system is completely secure. Please avoid transmitting sensitive data over unsecured channels.

We retain personal information only as long as necessary to:

Maintain your account

Fulfill orders

Meet legal obligations

Resolve disputes

Enforce policies

Your Rights and Choice

Depending on your location, you may have certain rights regarding your personal data, including:

Right to Access/Know: Request access to your personal information and how we use it.
Right to Delete: Request deletion of your personal data.
Right to Correct: Correct inaccurate personal details.
Right to Portability: Request your data in a portable format, where applicable.
Right to Restrict Processing: Ask us to pause the processing of your data.
Right to Withdraw Consent: Withdraw your consent at any time.
Right to Appeal: Appeal our response if we deny a request.

You can also manage your email preferences by unsubscribing via the link in our marketing emails. Even if you opt out of marketing, we may still send service-related communications (e.g., order updates).

To exercise your rights, contact us using the information below. We may request verification details (like your email or account info) before fulfilling your request.

We do not discriminate against individuals who choose to exercise these rights. You may also appoint an authorized agent to make requests on your behalf.

Complaints

If you have concerns about how your data is handled:

Contact us using the details below.
If unresolved, you may be able to lodge a complaint with your local data protection authority, depending on your location.

International Users

Your personal information may be transferred, stored, and processed outside your country (including in the United States), where our servers or third-party service providers operate.

If we transfer your data out of Europe or the UK, we use legally recognized safeguards like the European Commission’s Standard Contractual Clauses or their UK equivalents.

Contact Us

For questions about this Privacy Policy or to exercise your privacy rights, please contact us at:

Email: glamthreadau@gmail.com